Is Your Customer Experience Helping
Every interaction matters – from first impressions to final transactions. Yet, many businesses overlook the small details that make a big difference in customer loyalty and profits. And without addressing these issues, it’s easy to lose market share to competitors who prioritise customer experience.
With my bespoke Customer Experience Audit, you’ll uncover hidden issues and gain practical recommendations to turn customer interactions into lasting impressions. As a Member of the Chartered Institute of Marketing, backed by decades of hands-on experience and a passion for exceeding expectations, I’m here to ensure your business thrives by focusing on what matters most to your customers.
What’s Included in the Customer Experience Audit
Customer Journey Mapping
Gain a clear, step-by-step roadmap to optimise every stage of your customer journey, ensuring seamless experiences that build loyalty and trust.
Mobile Experience
Deliver a flawless mobile experience that keeps customers engaged and satisfied, no matter where they are.
Response Times and Communication
Improve response times and streamline communication to make your customers feel valued and heard at every interaction.
Customer Support Quality
Provide exceptional support that resolves issues efficiently, builds trust, and turns challenges into opportunities for delight.
Brand Messaging and Consistency
Ensure your messaging is clear, consistent, and aligned across all channels to strengthen brand recognition and customer confidence.
Feedback and Complaint Handling
Transform customer feedback into actionable insights and resolve complaints effectively to enhance satisfaction and foster loyalty.
Personalisation
Create personalised experiences that resonate with your customers, increasing engagement and driving long-term relationships.
Loyalty and Reward Programs
Design loyalty programmes that encourage repeat business and reward customers in meaningful, memorable ways.
Social Media Engagement and Responsiveness
Elevate your social media presence by engaging effectively and responding quickly to build a community of loyal brand advocates.
Competitor Benchmarking and Customer Experience
Outperform competitors by identifying gaps in their approach and crafting experiences that set your business apart.
Accessibility
Ensure your services are accessible to all, removing barriers and demonstrating your commitment to inclusivity and care.
Actionable Recommendations
Receive practical, tailored recommendations that drive real improvements and deliver measurable results from day one.
Who I’ve Worked With
What People Say
Fantastic, very comprehensive report
Andy Moore
Lorem
Extremely helpful and very knowledgeable. Great strategic report produced. Hope to work with Dawn again soon.
Cilla K
Confidential
Fantastic work from Dawn. I really enjoyed her strategic report, I look forward to working with Dawn again in the future.
Joy A
Confidential
Data-Driven Insights for Smarter Marketing
Why Choose DG Consulting?
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Expertise
- Over 20 years of experience in digital marketing strategy.
- Member of the Chartered Institute of Marketing.
- First-Class Bachelor’s Degree in Business Management.
- Member of the Institute of Hospitality.
- Deep understanding of business challenges and delivering strategies that work.
Experience
- Over 100 five-star reviews from satisfied clients worldwide.
- Expertise in strategic thinking and customer experience
- Most Innovative Digital Marketing Strategist 2023.
- Best Digital Marketing Specialist 2020.
- Excellence in Digital Marketing & CX 2020.
Insights
- TV Expert Contributor and Industry Judge.
- Keynote Speaker, Panelist, Host, and Guest Lecturer.
- Writer and popular author on Substack & LinkedIn.
- Neurodivergent-led business
- #AskDawnGribble – Your go-to for practical marketing insights.
Frequently Asked Questions
Who Does the Customer Experience Audit Help?
This audit is designed for established businesses looking to refine and optimise their customer interactions. It’s ideal for:
- Business Owners: Seeking clarity on how their customer experience impacts loyalty, reputation, and revenue.
- Managers: Wanting to identify gaps in the customer journey and ensure every touchpoint leaves a positive impression.
- Marketing and Operations Teams: Looking for actionable insights to align customer service, branding, and communication efforts.
- Multi-Site Operators: Needing a consistent, high-quality customer experience across all locations.
If you’re losing customers to competitors, receiving inconsistent feedback, or want to strengthen your reputation, this audit provides the insights and steps to enhance your customer experience.
Who Is the Customer Experience Audit Not Suitable For?
This audit is not designed for:
- Start-Ups or Early-Stage Businesses: Without a consistent customer base or established processes, a customer experience audit won’t provide the value it’s intended for.
- Businesses Unwilling to Implement Change: The audit includes actionable recommendations, but results rely on your commitment to improvement.
- Short-Term Projects: This audit focuses on sustainable, long-term enhancements rather than temporary fixes.
If you’re not ready to assess and upgrade your customer experience strategy, this audit may not be the right fit at this time.
How Long Will the Customer Experience Audit Take?
The time required to deliver your audit depends on the level of detail and analysis you choose:
- Focused Audit: Delivered within 3–4 weeks
- Comprehensive Audit: Delivered within 4–6 weeks
- Premium Audit: Delivered within 6–8 weeks
These timelines start only after you have provided all the necessary information and documentation requested during onboarding. This ensures the highest quality and accuracy for your audit.
How Quickly Can You Start My Customer Experience Audit?
I take on a limited number of projects each month—typically no more than two. As a specialist in bespoke marketing audits, I focus on quality over quantity. Limiting the number of projects I take on ensures I can dedicate the time and resources needed to deliver in-depth, actionable insights tailored to your business.
My availability is updated regularly on the website. Look for a banner at the top of the page or check the “Services” section for updates. If I’m fully booked, you’ll see an option to join the waitlist.
If all spots for the month are taken, you can join the waitlist. Waitlisted clients are contacted as soon as new availability opens up.
If you know you’ll need an audit in a future month, you can reserve a spot in advance. This ensures your project is prioritised when the time comes.
Do You Offer a Free Customer Experience Audit?
No, I do not offer free audits. My audits are bespoke, data-driven, and designed to provide actionable insights that create measurable results for established businesses.
Unlike automated or generic reports, my audits are tailored to your business and backed by proven methodologies. I invest significant time and expertise to analyse your data, identify missed opportunities, and craft a comprehensive plan for success.
I prioritise quality and relevance, ensuring that every recommendation I provide is grounded in up-to-date industry insights, shifting buyer behaviour, and broader market trends. This approach allows me to deliver high-value audits that help you get results.
Do You Offer Implementation Services?
No, I focus exclusively on delivering high-quality audits that provide actionable recommendations. These audits give you a clear, strategic roadmap but do not include hands-on implementation or campaign management.
Staying up to date with marketing and strategy is critical to achieving sustained growth and staying ahead in an ever-changing business environment. By dedicating my time to research, analysis, and strategy, I ensure that my advice is current, insightful, and tailored to your needs. If I were to focus on implementation, I wouldn’t be able to deliver the cutting-edge strategic advice that helps businesses like yours stay ahead of the competition.
If you have an in-house team or external partners, my recommendations are designed to be implemented seamlessly by them.
Can I Get Support If I Have Questions About My Customer Experience Audit?
Yes, absolutely! Once you’ve received your audit, I provide post-delivery support to help you understand and act on the findings. You can reach out via:
- Contact Me: I aim to reply to all enquiries within 1 working day
- Email: Send your questions, and I’ll respond with detailed explanations or guidance.
- Video Call: If you need more in-depth support, we can arrange a follow-up video call to address your queries and ensure you feel confident moving forward.
This ensures you’re fully supported as you implement the recommendations from the audit.
What Will the Customer Experience Audit Cost?
Please Note: The prices listed are a guide, as every audit is bespoke and tailored to your specific business needs, ensuring maximum value and actionable insights.
Focused
from
£2495
Popular
Comprehensive
from
£3495
Premium
from
£8995
Next Steps
- DiscoveryDefine Your Goals & ChallengesComplete a detailed questionnaire to outline your objectives and key challenges. A follow-up ensures we focus on what matters most to you.
- ProposalClear Next StepsReceive a structured proposal outlining the approach, key focus areas, and expected outcomes. This ensures clarity and alignment before moving forward.
- ConfirmationSecure Your Audit & Share DocumentsPayment secures your audit as availability is limited. Share your documents securely and confidentially to support the analysis.
- Report & SupportComprehensive Actionable InsightReceive a comprehensive analysis with clear, actionable insights. Follow-up support is provided to help you implement the recommendations effectively.
Unhappy customers don’t return – Improve your experience today
With limited availability each month, secure your spot now to access tailored insights and actionable recommendations.
