A recorded customer experience audit plus a strategic roadmap to improve retention, spend, and loyalty.
Customer experience is where revenue is won or lost. From first interaction to post-visit follow-up, every touchpoint either reinforces trust or introduces friction. Most businesses do not see where experience breaks down. They only see the result: lower spend, weaker retention, and inconsistent reviews.
For a flat fee of £749, I provide a forensic analysis of your customer journey. I personally review your experience across key touchpoints and deliver a bespoke video walkthrough and strategic roadmap directly to your inbox.
In a fragmented digital and physical environment, experience is no longer controlled by a single channel. Guests move between platforms, locations, and moments, forming decisions based on what is consistent, clear, and credible. When those signals do not align, confidence drops, and conversion follows.
With a Customer Experience Audit, you gain a clear view of how your experience performs in real conditions. You will see where friction occurs, where expectations are not met, and what needs to change to improve commercial outcomes. As a Member of the Chartered Institute of Marketing with 25 years of strategic experience, I apply structured analysis to help you strengthen retention, increase guest value, and protect long-term revenue.
Map how customers actually move from discovery to post-visit behaviour. Identify where friction appears and where journeys break before conversion or return.
Feedback and Complaint Handling
Assess how feedback is captured, interpreted, and acted on. Identify missed signals, slow responses, and patterns that impact trust and repeat business.
Response Times and Communication
Review response speed, clarity, and consistency across channels. Pinpoint where delays or unclear messaging reduce confidence and conversion.
Customer Support Quality
Evaluate how issues are handled in real scenarios. Identify gaps in resolution, tone, and consistency that affect satisfaction and long-term loyalty.
Accessibility
Assess how accessible your experience is across digital and physical touchpoints. Identify barriers that limit reach, usability, and inclusivity.
Actionable Recommendations
Receive a clear, prioritised plan focused on fixing friction, improving retention, and increasing customer value. Built for implementation, not theory.
I apply the same forensic analysis developed through working across hospitality brands, operators, and industry partners. This is 25 years of strategic experience, applied directly to your commercial goals.
What People Say
Clear, detailed analysis that immediately highlighted where we were losing customers.
Andrea Moore
Morel
The audit made it obvious what needed fixing and what would actually move performance.
Cilla K
Confidential
Practical, structured, and focused on results. The roadmap was easy to action.
Joy A
Confidential
Why Choose DG Consulting?
Tap to Learn More
Expertise
25 years of experience in digital marketing strategy.
Member of the Chartered Institute of Marketing.
First-Class Bachelor’s Degree in Business Management.
Member of the Institute of Hospitality.
Focused on business challenges and commercial results.
Experience
Over 100 five-star reviews from global clients.
Strategic thinking applied to guest experience.
Awarded for innovation in digital marketing.
Recognised for excellence in marketing and customer experience.
Commercially grounded advice for hospitality operators.
Insights
Industry judge and media expert contributor
Keynote speaker on marketing strategy.
Regular contributor to industry publications and professional networks.
Neurodivergent-led business focusing on objective data.
Practical marketing insights for informed decision-making.
The audit is designed for hospitality operators and marketing teams who need an objective view of how their customer journey performs across touchpoints, channels, and real-world interactions. It supports those who want to understand how experience is affecting retention, spend, and repeat visits.
Who is the audit not suitable for?
This service is not for businesses without an established customer journey or operational touchpoints. It is a bespoke analysis for established operators, not a generic or automated report.
Why is the audit recorded instead of a live call?
A recorded audit allows for a more structured, detailed review of your reputation across platforms. It removes scheduling delays and provides a permanent, re-watchable video asset for your team.
How quickly can you start my audit?
Work begins once your payment is confirmed and your intake form is submitted. I typically complete the forensic review and delivery within 7 working days.
Can I ask questions after watching the audit?
Yes. Every audit includes a 7-day follow-up window. You may submit questions via email, and I will provide clear written clarification.
Do you offer implementation services?
No. I provide the expert Strategic Roadmap and forensic analysis. For step-by-step campaign execution and blueprints to remove friction from your guest journey, you may join the Hospitality Marketing Hub. For high-level strategic analysis of the why, the how, and the specific actions required for commercial growth, you may subscribe to Hospitality Marketing Insight.
Do you offer a free audit?
No. This is a manual, in-depth analysis based on 25+ years of experience. Every audit is bespoke and requires dedicated strategic time.
The Customer Experience Audit
£749
Bespoke Video Walkthrough:A recorded forensic analysis of your customer journey across key touchpoints, delivered directly to your inbox.
Priority Roadmap PDF:A clear summary of the five immediate actions required to improve retention, spend, and repeat visits.
Expert Insight:25 years of strategic experience applied to your customer experience and commercial performance.
Rapid Delivery:Your audit is completed and delivered within 7 working days of your intake submission.
After payment, you will be redirected to a short intake form to provide your website and goals. Your recorded audit and roadmap will be delivered within 7 working days.
